Printing and Scanning Support

Contact information

For issues with printers in Brody Learning Commons, MSE Library Annex, or the HUT, please email the Library’s End User Services at, with the subject “Laptop Printing Support.”

For J-Card cash account questions, contact

For D.C. printing questions, use the Service Now IT portal - click on "Get Help" and be sure to select Washington D.C. from the location choices.

For D.C. J-card requests, contact

Common printing issues

If you get an error message, please make sure you are using “hopkins” wireless network.

Incorrect paper size: The document you are trying to print may be European-sized (i.e., A4 instead of letter), or otherwise uncommonly sized:

  • Cancel the print job and try printing again using Letter (8.5x11”) paper.

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