Answered By: Chrissy Abbott
Last Updated: Mar 19, 2020     Views: 283

Browser incompatibility is the most common issue.

  • Use Chrome or Firefox, and avoid Internet Explorer and Safari.
  • Mac users: install Chrome or Firefox, and make it your default browser.

You may have the wrong campus set in your my.jhu.edu profile.

  • Log in to my.jh.edu and select myProfile in the left sidebar
  • At the bottom of the profile page, set you Primary Campus to your campus (choose Homewood if unsure)
  • Changes to your Profile may take 24 hours to become effective

If you are off campus and the above are not the issue.

  • Some locations have firewalls that will prevent you from accessing our online resources
  • Log in to the Pulse Secure VPN to route your internet traffic through the campus network. Here is a guide from JHU IT.

If you are still having trouble, contact reserves@jhu.edu.

Contact Us

Call us: 410-516-8335
Text us: 410-692-8874
Email us: ask@jhu.libanswers.com