Johns Hopkins recommends using an updated version of Firefox or Chrome for Canvas. See Canvas FAQ for Students for more information.

Troubleshooting

The most common problem is actually temporary:  When you click on a specific title in the readings list and a "password reset screen" appears (see image below). Solution: Refresh your browser and the reading should appear. Do not attempt to change your password; there are no special passwords for eReserves.

The "Cookies" Problem: This is much rarer. Sometimes you may click on the eReserves link in Canvas, or on a specific title in a readings list, and get an error message.

Solutions

1. First, try clearing your browser cache AND cookies.
2. If that does not work, try 1) switching to a new browser OR 2) accessing your eReserves via this direct link that bypasses Canvas. 
3. If accessing eReserves via Canvas remains your preference, some browsers - usually under a Privacy / Security setting - allow you to make exceptions to enable cookies and site data only for specific websites. For Canvas, you can use https://jhu.instructure.com as that site address.
4. Another option is to enable "third party cookies." Firefox and Chrome instructions can be found via Johns Hopkins and/or Northern Illinois University. Additional information on tablets or phones can be found here. ​​​In the spirit of internet privacy, we recommend you try to avoid enabling third party cookies.

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If you have any questions, please contact asklib@jhu.edu (or librarydc@jh.edu in D.C.).