JHU recommends using recent Chrome or Firefox with Canvas: https://canvas.jhu.edu/student-resources/canvas-faq-for-students/

Chrome and Firefox:

Sometimes you may click on eReserves, or a specific title in the readings list, and find you are unable to access that title or the full list of readings. Sometimes a refresh of the browser or clearing of the cache may help. If that does not work, try enabling third party cookies. See these instructions for Chrome and Firefox.

Safari:

Some versions of Safari present access problems in Canvas for the syllabus and/or eReserves.

Safari users can try enabling third party cookies. These instructions relate to Safari and Panopto (a video streamer), but should also work for problems with access to syllabi and eReserves in Canvas.

Non-Canvas eReserves Access:

You can also access your eReserves via this direct link that bypasses Canvas. This often solves the problems mentioned above.

Common Password Error:

If you click on a reading and are asked to reset your password, refresh your screen. There are no special passwords for eReserves.

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Please contact asklib@jhu.edu (or librarydc@jh.edu in D.C.) know if you are having continued problems with access.