Browser incompatibility is the most common issue.

• Use Chrome or Firefox, and avoid Internet Explorer and Safari.
• Mac users: install Chrome or Firefox, and make it your default browser.

You may have the wrong campus set in your my.jhu.edu profile.

• Log in to my.jh.edu and select myProfile in the left sidebar
• At the bottom of the profile page, set you Primary Campus to your campus (choose Homewood if unsure)
• Changes to your Profile may take 24 hours to become effective

If you are off campus and the above are not the issue.

• Some locations have firewalls that will prevent you from accessing our online resources
• Log in to the Pulse Secure VPN to route your internet traffic through the campus network. Here is a guide from JHU IT.

If you are still having trouble, contact reserves@jhu.edu.